Resident Concierge

Building and Land Technology | Posted 25-02-2021

Stamford (Hospitality)


About Building and Land Technology

Building and Land Technology (BLT), founded in 1982, is a privately held real estate developer, manager and private equity firm. BLT is vertically integrated and has invested in, developed, owned and managed in excess of 25 million square feet of commercial, hotel and residential properties across 26 states. BLT is also the largest franchisee of Sotheby s residential real estate brokerage, with 28 offices and 1,000+/- real estate agents. To learn more about BLT visit http://www.bltoffice.com and https://bltliveworkplay.com/

BLT is a fast-paced, growth-oriented real estate, development, management and investment company with millions of square feet under management and in the development pipeline. In the past 10 years, BLT has developed more than 5,700 residential units in the tri-state area with 1,000+ under development today. BLT is also the largest office landlord in Stamford and Norwalk, CT and is the developer of Harbor Point (www.harborpt.com), a seven million square foot mixed-used development in Stamford, North 7, a mixed use complex in Norwalk, the Beacon (www.thebeaconjc.com), an 1,155 unit historic renovation in Jersey City, and numerous other large-scale real estate developments.

Job Description

Resident Concierge

We are in need of an outgoing, customer service focused individual who enjoys making a difference in people\'s lives! Plenty of opportunity to develop strong relationships and build your career!

Overall Responsibility

The Resident Concierge is a key member of the property management team. The Concierge provides superior customer service, possesses detailed knowledge of company policy and procedures, and performs essential functions as they relate to the maintenance and accessibility of the building.

Essential Duties and Responsibilities include the following. Other duties as assigned.

Fulfill customer/resident requests.

Resolve resident concerns.

Prevent solicitors form entering the community.

Process marketing and resident account information.

Know the emergency key procedures (Key Track, Knox box locations, fireman elevator keys, lock-outs, etc.). Monitor cameras.

Ensure all visitors have been properly greeted and registered.

Manage key issuance policy, and control keyboard.

Answer phones using BLT- Prime Real Estate telephone greeting standards.

Administer packages and distributes mail to resident s boxes.

Provide Concierge services for residents (Dry cleaning, event planning, local directions, etc.)

Assists residents with move-in and move-out procedures.

Assemble collateral packages for prospective residents.

Offer prospective residents information regarding the community.

Write work orders and ensure they are given to the appropriate staff member.

Follow up on resident service requests.

Conduct courtesy calls to residents (i.e. cabs, packages, deliveries).

Be aware of BLT-Prime Real Estate goals for resident satisfaction and resident retention.

Qualifications / Skills

Exceptional customer service and follow-through skills.

Organization skills.

Outgoing personality-enjoys face to face interaction with customers.

Self-motivated and able to work with limited supervision.

Ability to set priorities, handle multiple tasks, and meet deadlines.

Strong communication skills, both oral and written skills.

Basic computer experience on Microsoft Office Products and Internet Navigation.

College education preferred.

Customer Service Requirements

Demonstrates commitment to deliver outstanding customer service.

Takes ownership to personally resolve customer problems (or find someone who can).

Listens well, asks clarifying questions, and checks for agreement with customers.

Committed to following-up with customers in all instances in a timely manner.

Strong sense of accountability - ensures that you will do what you say that you are going to do.

Creates a personal connection with customers – smiles, warm greetings, acts friendly and