Human Resources Services Associate

Penn State University | Posted 8-04-2021

University Park ()


The Pennsylvania State University Human Resources Shared Services organization is seeking an HR Services Associate to provide exceptional customer service to employees as the first point of contact for their Human Resources (HR) inquires. This position will answer questions received via telephone and e-mail, investigate and resolve routine to intermediate inquiries, coordinate with respective departments, and escalate complex inquiries to appropriate professional services, payroll, or other staff, as appropriate. Queries handled relate to a wide range of HR topics including; time off, leaves of absence, FMLA, benefits, retirement, compensation, professional development, recruitment, and HR policies. This position will support and aid other HR Shared Services staff in the resolution of requests and the analysis/diagnosis of problems. Other responsibilities may include general administrative support such as documentation of calls/emails via case management software, scanning and indexing of employee documents, compiling reports, and processing employee and payroll transactions.

As a member of Penn State Human Resources, you will be joining a team of individuals who have the ambition to help Penn State succeed. Workforce diversity, cultural inclusiveness, and employment equity are deeply rooted in Penn State’s historic mission and are critical to our success. Just as we are committed to a diverse educational environment, we are also committed to a diverse working community. We value inclusive excellence as a core strength and an essential element of our public service mission.

This job will be filled as a level 2, or level 3, depending upon the successful candidate\'s competencies, education, and experience. Typically requires a High School diploma or higher plus one year of related experience, or an equivalent combination of education and experience for a level 2. Additional experience and/or education and competencies are required for higher level jobs.

The successful candidate must possess:

  • Sensitivity in handling confidential information
  • Attention to detail
  • Commitment to handling questions and concerns with speed, accuracy and professionalism
  • Sound judgment and discretion in referring inquiries to other HR staff members or units
  • Strong customer service and communication skills, both oral and written
  • Ability to effectively learn and utilize new technologies
  • Ability to prioritize and multi-task


Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here .

Employment with the University will require successful completion of background check(s) in accordance with University policies.

EEO is the Law

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applications without regards to race, color, religion, age, sex, sexual orientation, gender identify, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

University Park, PA