Inside Sales Representative


Rochester ()

Salary negotiable based on experience

General Job Description:

  • Collaboratively works with sales and operations to ensure delivery of unsurpassed customer service.
  • Assist senior sales representative(s) to create essential strategic approaches for sales – including marketing, territory growth, customer and equipment research
  • Research, procure and negotiate product availability and pricing
  • Enter Sales and Purchase Orders into CRM
  • Obtain accurate information from vendors relating to shipment dates and expected date of delivery
  • Identify trends in customer purchasing to assist in targeted sales development and marketing collateral
  • Contact customers following sales to ensure ongoing customer satisfaction, identify additional opportunities and resolve any issues
  • Capture accurate and complete information and maintain record in PICS\' Customer Relationship Management system (CRM).
  • Communicate order changes and issues to sales support department
  • Provide coverage for senior sales reps when necessary, which includes following up on email, quoting customers and customer service related functions
  • Provide troubleshooting assistance for customer orders, account statuses and relevant problems
  • Provide data and guides to help the sales team
  • Develop and monitor performance indicators
  • Manage sales tracking tools and report on important information
  • Keep record of sales trends
  • Liaise with account managers to develop specific sales and marketing strategies
  • Stay up-to-date with new product and feature launches and ensure sales team is on board
  • Review pending orders and specific customer\'s requests to ensure excellent customer service and customer experience
  • Suggest sales process improvements
  • Other duties as needed assigned by management


  • Highly proficient level of computer skills including Microsoft Word, PowerPoint, Excel and Outlook
  • Exceptional verbal and written communication skills
  • Decision making, problem resolution and creative thinking skills
  • Excellent time management skills
  • Able to multi-task and prioritize activities with shifting priorities
  • Maintain positive working relationships with co-workers and customers